I was dumbfounded to learn that the PeopleSoft financial accounting system for a major university used to require seven (7) open screens to enter a single purchase order. I’m not talking about 30 years ago, this was 2003!
My good friend was discussing how a multi-million dollar purchase of such a cumbersome system could ever make it through layer upon layer of committee approval. I have never forgotten her words, “Reports sell systems, and they gave the financial people the pretty reports they wanted to see.” The money guys got their reports, user functionality be damned. As they say in tennis, game, set, match!
Top shelf business intelligence companies are suddenly being snapped up by the big software companies. Today IBM bought Cognos for $5 billion in cash. This follows the recent SAP purchase of Business Objects and the Oracle/Hyperion acquisition earlier this year.
So enterprise software companies are now realizing the value of getting understandable information out of a system. If only they would focus on making it easy for users to put information IN to the system. What productivity increases would we see then!
As another good friend said to me just yesterday, make using any system as frictionless as possible! I plan on keeping "frictionless use" in the front of mind as we continue our development.